IDENTITY AND ADDRESS OF THE RESPONSIBLE.
Here in IJ HOTELS, S.A. de C.V. (Casa Olivia) address in Calle 72 #481 por 57, Col. Centro, Barrio de Santiago, Código Postal 97000 en Mérida, Yucatán, Sensitive personal and personal data of our clients and potential clients ("personal data"), these are treated in a strictly private and confidential manner, so that the obtaining, treatment, transfer and exercise of the rights derived from said personal data, It is done through an appropriate, legitimate and lawful use, permanently safeguarding the principles of legality, consent, quality, information, proportionality, responsibility, loyalty and purpose, in accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of the Individuals, their Regulations and secondary provisions.
OBTAINING PERSONAL DATA AND PURPOSES OF ITS TREATMENT.
At Casa Olivia we are committed to safeguarding the privacy of your personal data and maintaining a close and active relationship with our clients and potential clients, therefore, in addition to this Notice, we apply our Privacy Policy, we invite you to know it.
Below, we expressly and imitatively indicate the data that we may collect from you as a client and potential client:
Personal identification and contact data:
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• Name, paternal and maternal last name, gender, age, address, zip code, telephone number, cell phone number and e-mail.
With respect to the aforementioned personal data, direct treatment is guaranteed through Casa Olivia and its third party service providers with whom it has a legal relationship; work and process personal data on behalf of Casa Olivia, as well as, where appropriate, by the competent authorities, for the purposes that originated and are necessary for the existence, maintenance and fulfillment of the legal relationship with its clients, which are the following:
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• To comply with the legal relationship established with you derived from the acquisition of any service offered by Casa Olivia.
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• To address any complaints or suggestions regarding any service offered by Casa Olivia.
It is highly important to mention that the use of personal data for any secondary purposes, as described above, we’ll be requesting a written consent. This consent will be in accordance with the Federal Law on Protection of Personal Data in Possession of individuals, its regulations and other mandatory secondary provisions; failing to do so, they will not be used or authorized.
Therefore, the personal data that you provide to Casa Olivia will be treated exclusively for the purposes described, they will be treated confidentially and exclusively to the extent that they are strictly necessary to fulfill the purpose for which they were collected.
To prevent unauthorized access to your personal data and in order to ensure that the information is used for the purposes established in this privacy notice, we have implemented physical, electronic and administrative procedures, allowing us to treat them properly and prohibiting the extraction of information from Casa Olivia in an unauthorized manner, any type of information that contains personal data.
COOKIES AND MEASUREMENT
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MODIFICATIONS AND CHANGES TO THE PRIVACY NOTICE
This privacy notice may be modified or updated from time to time by Casa Olivia. Said modifications will be informed through a publication on our internet portal after their modification.
Release Date: from 2021
Date of last update: October 2026
